Help Center

How To Upgrade Status

Cointr

2025-07-25 18:26

At CoinTR, we continuously improve our processes to make it easier for users to remain fully compliant with current legal regulations. The status upgrade process is designed to help different user profiles — arbitrage users, liquidity providers, and market makers — operate in accordance with regulatory requirements. This ensures our users meet all Travel Rule obligations while enjoying a faster, safer, and more professional trading experience on the platform.

Status Upgrade and Updated Withdrawal Limits

You can now complete the status upgrade process via the web or by updating your CoinTR mobile app to the latest version

In accordance with regulations, the following limits apply to on-chain (blockchain) withdrawals of stable crypto assets:

Daily Withdrawal Limit: 3,000 USD
Monthly Withdrawal Limit: 50,000 USD

⚠️ Note: These withdrawal limits do not apply to users who have completed the status upgrade process and submitted the required Travel Rule documentation. Once your verification is approved, you can continue transactions without these restrictions.

Ugrade Your Status on Web

Go to the crypto withdrawal page.
You need to click on ‘Upgrade status’ for ‘On-chain withdrawal’ located at the bottom right. Click on ‘Instant transaction’.

Select any categories you find suitable and provide the requested information. All submissions will be reviewed by our compliance team in accordance with Travel Rule requirements. You will receive feedback as quickly as possible. Our process is designed to be fast and ensure minimal delays.

Upgrade Your Status on Mobile

Select “Crypto withdrawal”.

Select the type of cryptocurrency you wish to withdraw and click on the “on-chain withdrawal” field. Then select the cryptocurrency you wish to trade.

Click the “Upgrade” button in the section at the bottom.

Select any of the categories you think suit you and provide the required information. All submissions will be reviewed by our compliance team, in line with Travel Rule requirements. You will receive feedback as quickly as possible. Our process is designed for efficiency and minimal delay.

User Profiles and Required Documents

Arbitrage User

This user generates profit by evaluating price differences between different exchanges. These users ensure legal compliance by providing documents verifying their transaction volumes and funding sources.

Required documents for arbitrage users:

Funding source documents
Bank statements related to arbitrage transactions (transaction records)
Screenshots of trading volume from 2 different exchanges or past arbitrage transaction records

Market Maker

A user who provides liquidity to the market and helps balance price differences by regularly buying and selling specific trading pairs. This role increases both transaction speed and market efficiency.

Required documents for market makers:

Fund source documents

Optional:

Upload additional supporting documents (optional, not mandatory)

Liquidity Provider

A professional user who increases trading volume and contributes to price stability by regularly entering buy and sell orders into the market. The accuracy and sustainability of fund sources are important for this status.

Required documents for liquidity users:

Fund source documents

Bank statements proving operational fund consistency

Optional:

Upload additional supporting documents (optional, not mandatory)

Legal Notice

The information, comments, and evaluations contained in this content do not constitute investment advice. This content is not intended to be prescriptive in any way and is intended to provide general information. It does not constitute investment advice. CoinTR cannot be held responsible for any transactions made based on this information or any losses that may arise.