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Account Closure and Re-Identity Verification Policy

CoinTR, certain updates have been made to our account management processes in order to ensure the security of our users and comply with international compliance standards.
As of January 29, 2026, account closure and re-identity verification (KYC) processes on our platform have been limited to a maximum of two (2) times for individual users.
You can find detailed information about how the processes work and your legal rights below.
 

How Does the Account Closure and Re-KYC Process Work?

Your rights to open, close, and complete identity verification on CoinTR are limited according to a specific order:

First Account Closure Process (1st Right)

  • Every user who opens an account on CoinTR for the first time and completes the KYC process may close their account if they wish.
  • After the first closure process, your right to open an account again on our platform remains reserved.
 

Opening and Closing an Account for the Second Time (2nd Right)

  • After closing your account for the first time, you may open an account for the second time in our system with the same Turkish Republic Identity Number and successfully complete your KYC (identity verification) process.
  • Critical Warning: When you wish to close your second account as well, the following warning text will appear on the system: ⚠️ "If you close your account, you will not be able to complete the KYC process again."
  • If you approve this warning and close your account for the second time, you will permanently lose your right to complete KYC again on CoinTR.
 

Opening an Account for the Third Time

  • Even if a user who has closed their account twice creates an account on our platform for the third time, they cannot complete the identity verification (KYC) process.
  • In accordance with regulations, accounts that cannot complete identity verification (without KYC) cannot benefit from CoinTR services, trading, and transfer transactions.
 

Exceptional Cases and Special Applications

CoinTR reserves the right to provide flexibility in this policy for cases that meet certain criteria:
  • High Trading Volume: Exceptional evaluations may be made for users with high trading volume ( VIP users) or special cases with an operationally justified reason.
  • Evaluation Process: These exceptions are entirely at CoinTR’s discretion and do not create a general right for users.
  • Application: If you would like your situation to be evaluated within this scope, please contact the CoinTR Support Team.
 

Important Reminders

  • These rules are applied in line with CoinTR’s current compliance and risk management policies.
  • CoinTR reserves the right to make changes to this guide and its application principles when deemed necessary.
  • In the event of any dispute, the current data, records, and policies in CoinTR systems shall prevail.
Before initiating your account closure procedures, we recommend that you carefully review the above items in order to avoid any loss of rights. For your questions, you can contact our CoinTR Live Support line, which is available 24/7.
Legal Notice
The information, comments, and evaluations contained in this content do not constitute investment advice. This content is not intended to be prescriptive in any way and is intended to provide general information. It does not constitute investment advice. CoinTR cannot be held responsible for any transactions made based on this information or any losses that may arise.